OK, I agree... “cowardly” is a strong word to use. In all honesty though, the reason we usually do this as service providers is that we...

A few weeks ago I was driving between appointments and stopped at a fast-food restaurant to pick up a quick bite. Unfortunately, it was...

Recently I was given a book titled, “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will...

Last week was a rough week. Between family needs and business needs, I found myself in an unusual emotional state with much more anxiety...

The title of this post may surprise you because we all enjoy getting a good deal. After all, giving a customer a cheaper price is what a...

Ok, so in all fairness this concept isn’t quite as rare as the word “rare” would imply, but I would say this concept definitely hasn’t...