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Raising The Price So They Will Leave? That’s Cowardly.
OK, I agree... “cowardly” is a strong word to use. In all honesty though, the reason we usually do this as service providers is that we...
Dec 12, 20232 min read


The Main Factor for Success In Sales: Showing Up
This is slightly embarrassing to share. I run regularly. I’m not fast and I’ve never been athletic, but I run 3-4 times a week. I...
Nov 17, 20233 min read


Don’t Blame The People, Blame The Process
As a business owner, one of the most frustrating things that can happen when you have worked hard to build up sales, sometimes over a...
Nov 6, 20232 min read


Trust Is Not An Internal Control
Having worked in both accounting and recruiting for so many years, I’ve heard my fair share of horror stories of trusted employees that...
Oct 30, 20232 min read


The Power of The Right Tools
A few weeks ago, I was at a relative’s house trimming the trees so that they wouldn’t damage the roof. I had brought some of my own...
Oct 23, 20233 min read


Fastest Way To Earn A Going Away Party
What is, or should be, the fastest way for an employee to earn a going-away party at work? Think about that for a moment... One of the...
Oct 10, 20232 min read


When People Become Sacred Cows
Recently we were discussing best practices in a leadership conference and the topic of “sacred cows” came up. The reference was to when...
Oct 5, 20233 min read


If “Fit” Is So Important, Why Do We Hire Based On Experience?
This post comes from a thought I had while teaching a management course. The topic was the importance of cultural fit and how to judge...
Sep 25, 20233 min read


Choosing a URL for Your New Business
Selecting an appropriate URL (web address) for your new business can be almost as difficult as naming the new business in the first place....
Sep 5, 20233 min read
Cold Truth: Team “A” Likely Won’t Get You To Point “B”
Speaking with a business owner recently, the topic was the pending termination of one of their first employees. It was a hard...
Aug 21, 20233 min read
I Was Fired. What A Gift.
Early in 1998, I was fired. (Please, no age jokes LOL) I had just come off a high point in my career. After working for four years in...
Aug 8, 20232 min read
Infrastructure Must Scale Too
I’m writing this post to address an issue we see with so many successful entrepreneurs as they grow their companies. They start their...
Aug 7, 20233 min read
Danger Words In Business: "We’re Doing Fine"
Listening to a podcast recently, I heard a business owner declare this to a consultant in an interview: “We’re doing fine.” The context...
Jul 20, 20233 min read
Business Without Profit = A Hobby
This doesn’t require much explanation, but I did think it would be good to go into some of the questions to ask if you find yourself in...
Apr 12, 20232 min read
Only Double Checked?
A few weeks ago I was driving between appointments and stopped at a fast-food restaurant to pick up a quick bite. Unfortunately, it was...
Apr 3, 20232 min read
Book Review: “Unreasonable Hospitality”
Recently I was given a book titled, “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will...
Mar 21, 20233 min read
Every Business Needs a Kate
Last week was a rough week. Between family needs and business needs, I found myself in an unusual emotional state with much more anxiety...
Mar 8, 20234 min read
A Client Becomes a Friend Before a Friend Becomes a Client?
I’ve seen this saying recently in several social media posts: “A client will become a friend quicker than a friend will become a client.”...
Feb 28, 20232 min read
From “Just Don’t Die” to “Thrive!”
I don’t remember the podcast that caused me to think about this, but the thought stuck with me for days as I met with small business...
Feb 22, 20232 min read
The Ultimate Question For Business Owners
In several conversations these past weeks, I have had this ‘ultimate question’ come up with successful business owners. In each case,...
Feb 15, 20232 min read


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